Refund policy
Last updated: 18 August 2026
We take the quality, integrity and safety of our products seriously. Due to the nature of our products and the importance of maintaining product integrity, we do not accept voluntary returns or exchanges simply because a customer has changed their mind, except where applicable consumer law gives you a right to cancel.
Change-of-mind returns
Where permitted by applicable law, we do not offer voluntary returns or exchanges for unwanted products.
Where a statutory cancellation right applies to your purchase, we will honour that right in accordance with applicable UK consumer legislation. Certain sealed products may be excluded from cancellation rights once opened where the law permits such an exclusion.
Damaged, incorrect or faulty orders
If your order arrives damaged, you receive the wrong product, or you believe there is a fault with the product, please contact us as soon as possible at contact@pepduro.com
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging where applicable
We will review the issue and, where required by applicable law, provide an appropriate remedy such as a replacement or refund.
Product integrity
For reasons relating to product integrity, we cannot accept products that have been opened, tampered with, altered, contaminated or otherwise handled in a manner that makes them unsuitable for resale, except where applicable law provides otherwise.
Please do not return any product without contacting us first. Unauthorised returns may not be processed.
Refunds
Where a refund is approved, it will be issued to the original payment method. The timing of the refund may depend on your payment provider or bank.
Nothing in this policy affects your statutory rights as a consumer. Where applicable law provides you with rights that cannot legally be excluded or restricted, those rights remain unaffected.
If you have any questions regarding our Returns & Refund Policy, please contact us at contact@pepduro.com